Processing & Shipping Time

• Orders are typically shipped within 7 days of being placed.
  
• You’ll receive a tracking email once your package has shipped.
  
• Processing or carrier delays may occasionally extend this timeframe.
  

Delivery Times

• U.S. orders: usually arrive within 3–7 business days after shipment.
  
• International orders: delivery time varies by country and customs.
  
• Customers are responsible for any import fees, taxes, or duties charged by their local government.
  

Carrier Responsibility

• We are not responsible for carrier issues, including delays, lost, or damaged packages.
  
• We do not offer replacements or refunds for carrier-related delays or lost packages once shipped.
  

Incorrect or Invalid Address

• Address information is entered directly by the customer at checkout; we cannot edit or correct it after purchase.
  
• If a package is returned to us due to an invalid address, the customer must contact us by email.
  
• Refunds are issued once the returned package is received, excluding the shipping fee.
  

Shipping Fee

• Shipping fees are non-refundable and typically range between $6–$11 depending on the carrier.

• If something is out of stock, you can order from https://starz2026.itemorder.com/
• Shipping will take longer 2-3 weeks expected.  Since they will be handmade & preordered.

Eligibility

• Returns and exchanges are accepted within 14 days of delivery.
  
• Items must be unworn, unused, in original packaging, and include proof of purchase.
  

How to Start a Return

• Email support with your order number, reason, and photos of the item (front and back).
  
• Customers are responsible for return shipping, which typically costs $6–$10 depending on carrier and location.
  

Refunds

• Refunds are processed once the returned item is received and inspected.
  
• Allow 3–5 business days for funds to appear on your payment method.
  

Damaged or Wrong Items

• If your order arrives damaged or incorrect, contact support immediately with photos.
  
• A replacement or refund will be issued after review.

Sizing

• Refer to the size chart on each product page before ordering.
  
• If you’re between sizes, we recommend sizing up for a relaxed fit.
  
• For limited releases, restocks or exchanges may not always be available.
  

Care Instructions

• Turn garments inside out before washing.
  
• Use cold water and a mild detergent.
  
• Hang dry or air dry — avoid tumble drying, bleach, or direct heat to preserve prints and texture.
  

Restocks

• Some items may be restocked in limited quantities, but restocks are not guaranteed.
  
• To be notified, sign up for restock alerts on the product page (if available).

Order Changes or Cancellations

• Orders can only be canceled or changed before they ship.
  
• Once a tracking number has been created or the order is shipped, it can no longer be canceled.
  
• After delivery, you may request a return or exchange if eligible.
  

Payment Methods

• We accept major credit and debit cards, PayPal, Apple Pay, and Shop Pay.
  
• Payments are processed securely at checkout — your information is encrypted and protected.
  

Order Confirmation

• You’ll receive an email confirmation after placing your order.
  
• If you don’t see it, check your Spam or Promotions folders.
  
• If it’s still missing, contact support with your name and order number.
  

Taxes & Fees

• Applicable sales taxes are calculated automatically at checkout.
  
• International customers are responsible for any import duties or customs fees required by their country.

Privacy & Security

• All customer and payment information is handled through secure, encrypted systems.
  
• We do not share, sell, or store personal data beyond what’s required to complete your order.
  
• For more details, review our Privacy Policy linked in the site footer.
  

Terms of Purchase

• By placing an order, you agree to all store policies, including Shipping, Returns, and Refund conditions.
  
• Prices, product details, and policies may change at any time without notice.
  
• Orders placed during sales or promotions may have different eligibility for returns or exchanges.
  

Product Availability

• All items are subject to limited stock.
  
• Adding a product to your cart does not guarantee availability until checkout is complete.
  

Policy Enforcement

• We reserve the right to refuse or cancel any order that violates store policies or shows signs of fraudulent activity.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.